FAQ

 

What types of products does STARRYWEAR offer?

STARRYWEAR provides a curated selection of stylish and versatile fashion items, including sequin holiday dresses and trendy fall boots. Our collection is designed to cater to various occasions, ensuring that you can find fashionable pieces that blend comfort with chic aesthetics.

How can I determine my size when ordering?

To ensure the best fit, we recommend referring to our size guide available on each product page. This guide provides detailed measurements for each size, allowing you to select the appropriate size based on your individual measurements.

What is your return policy?

You have 30 days from the date of purchase to decide if an item meets your needs. If you wish to return or exchange an item, please contact us within this period. Note that certain items, such as beauty products and items marked as final sale, cannot be returned or exchanged.

How long does shipping take?

Shipping typically takes between 8 to 12 business days for international orders, starting from the date your order is shipped. Orders are processed within 3-5 business days after purchase. Please allow additional time for processing during peak seasons.

Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment. Please allow 24-48 hours for tracking information to update on the carrier’s website.

What should I do if my package is lost or delayed?

If your package is delayed beyond 30 business days, please contact our customer service team. We will assist you in tracking down the package or, if necessary, arrange for a replacement to be sent.

Do you offer international shipping?

Yes, STARRYWEAR offers international shipping. Shipping costs are calculated based on the weight of your order and the destination, and these costs will be displayed at checkout before you complete your purchase.

How can I contact customer service?

You can reach our customer service team via email at support@starrywear.com or by phone at +1 2092641398. We are here to assist you with any inquiries or concerns you may have regarding your order.